Turn Passive Members Into Active, Healthier Patients.
Zabrizon's AI member engagement platform delivers personalised, multilingual outreach that closes care gaps, drives preventive care utilisation, and improves CMS Star Ratings — without adding headcount.
Why Member Engagement Programmes Underperform
Generic outreach, poor channel targeting, and language barriers mean most member engagement investments fail to move the metrics that matter.
Generic, Low-Response Outreach
One-size-fits-all mailers and automated calls achieve <5% response rates, wasting budget on members who don't need intervention.
Care Gap Closure Shortfalls
HEDIS measure performance suffers as care gaps remain open — impacting quality bonuses, Star Ratings, and Medicaid capitation rates.
Language & Literacy Barriers
45M US adults have limited English proficiency; standard communications fail to reach the highest-risk, most costly member segments.
Reactive Rather Than Proactive
Without predictive risk models, engagement teams react to ER visits and hospitalisations rather than preventing them.
AI-Driven Member Engagement Capabilities
Predictive, personalised, and measurable engagement across every channel and touchpoint.
Predictive Risk & Care Gap Identification
ML models score every member for care gaps, chronic disease risk, and churn likelihood — prioritising outreach to the members who need it most.
Explore solutionPersonalised Omnichannel Outreach
AI selects optimal channel (SMS, app, email, phone), timing, message, and language for each member — dramatically improving response rates.
Explore solutionHEDIS Measure Optimisation
Automated care gap closure workflows target specific HEDIS measures with member-specific messaging and scheduling support.
Explore solutionWellness Programme Automation
AI-curated wellness journeys, incentive tracking, and digital health coaching programmes that drive sustained behaviour change.
Explore solutionMultilingual Health Literacy
Clinically validated content in 40+ languages, at appropriate health literacy levels, removing engagement barriers for underserved populations.
Explore solutionEngagement Analytics & ROI Dashboard
Real-time tracking of care gap closure rates, HEDIS measure trends, Star Rating impact projections, and per-programme ROI.
Explore solutionCompliant Member Communications
Every outreach touchpoint meets federal and state regulatory requirements for health plan member communications.
Ready to Improve Star Ratings with AI?
See how Zabrizon's member engagement AI can close your most critical care gaps within the current measurement period.